Caribbean Rent a Car  operates based on a system of policies and procedures, clear and duly authorized, fur the benefit of the corporation and the customer during car rental in Cancun.

For inquiries or comments, please call +52 (998) 253 61 12 or by e mail to reservas@america-carrental.com, so a representative, from customer services, can assist you.

The minimum age is 18 years of age. There is no limit for maximum age.

Present an original and current driver’s license, with photograph. With minimum 1 year of valid and with more than 1 month of issued.

The titleholder of the rental, or the authorized additional driver, must present his/her current, original driver’s license, from the country of residence. We reserve the right  to verify and accept the drivers licenses, according to the established norms by America Car Rental, and negate the rental, in case of any omision  or non compliance.

An official identification, current and with photograph IFE (for Mexicans) or, passport, current, with photograph, from the country of residence.

As payment for the rental of the vehicle, Only Credit or debit Cards are accepted (Amex, Visa, Discovery, Or MasterCard), traveler’s checks. Personal checks or travel vouchers are not accepted. We reserve the right to accept, or not, if the Credit Card is from a special promotion, in bad shape or is illegible. The card to presented have to be personalized and with minimum 1 year of issued. WE DO NOT ACCEPT DIGITAL CARDS NOR FROM DEPARTMENT STORES CARDS NOR BANBAJIO CARDS.

Caribbean Rent a Car, reserves the right to decline the reservation or the rental of the vehicle, if the client does not cover satisfactorily the necessary requirements to carry out the commercial transaction.

In car rental with Caribbean Rent a Car  the additional driver is the person who besides the driver holder, has the right to drive the car, it is of utmost importance for the lessor to have knowledge of who the person is, this for insurance reasons.

Why do we recommend having this option during the rental of vehicles in Cancun? If your road trip marks long distance journeys, the best option is your companions can to exchange during certain periods to drive the car.

Caribbean Rent a Car  allows the holder of the lease, to assign an additional driver with charge. Additional drivers must comply with the same requirements as the main driver and will be alleged to the same driving obligations of the rental car as the main driver. If you require a second additional driver, this have an extra charge of 5 USD (taxes included) per day.

During the signed of the contract of car rental with Caribbean Rent a Car , the Customer has to present a payment method, Caribbean Rent a Car  for security reasons does not take cash to warranty a rent, in any currency, only credit cards in which a bank authorization will be requested, for the credit card provided, as a backup of the rental contract. The amount will depend on the car’s category.

The deposits as warranty are:

There will be no the charge of this amount, it is as such a guarantee valid during the car rental in Cancun Airport. Once the rental time is over, Caribbean Rent a Car  will unlock the selected amount. It should be mentioned that the unlocking will be based on the terms and conditions provided by your bank.

First let’s start with the definition, the term Drop-off corresponds to the action in which the user can leave the car at the of the car rental in Cancun with Caribbean Rent a Car , we understand that in your stay you want to be as economical as possible and have the best comforts for you and your family, the alternative Drop-off will allow you to make the return of the vehicle for rent in any of our branches, however, there is a charge, which is additional and independent from the total fare of the reservation or leasing contract, it varies depending on the distance between cities. It is important to pay the minimum rent per day to be able to have the option of giving the car back in another city.

We know that during your trip may arise unforeseen, which you can take to request overtime in your service of car rental with Caribbean Rent a Car , the return of the car the customer has allowance of 30 minutes, from the hour registered on the leasing contract. After the hour stipulated, for each additional hour, there will be a charge depending on the vehicle rented with a maximum of 3 hours of delay, after the 3 hours of delay the full day will be charged according to the daily rate stipulated on the leasing contract.

Now, we will inform you how the process of return will be in your car rental in Cancun Airport, an easy and safe process for you and your family.

The place and date for returning the car will be set and stipulated between both parties involved during the leasing contract.

In case the leaser changes the hour of return from the stipulated in the contract, the client must contact Caribbean Rent a Car  with 24 hours of anticipation to be able to reprogram, in case of not notifying Caribbean Rent a Car  will not take responsibility for expenses or the prejudice the leaser could suffer.

We offer the option of extending your leasing contract, it is an obligation of the client to ask for the extension of the leasing contract of car rental in Cancun Airport before the last day on the main contract passes, if after three days there is no communication from the client’s part, Caribbean Rent a Car , reserves the right to notify authorities, of a missing car breaking the leasing contract, any costs that this could generate will be excluded from Caribbean Rent a Car  responsibility. Caribbean Rent a Car  will respect the rates from the initial leasing contract but for the extension of the contract the rate will depend on the daily rate for that period of time this will be notified when the extension is solicited or when the car is given back depending on the case base on the online information.

We know that during a trip unexpected changes in planning often happen, we know of your adventurous taste, so we have the facilities to be able to cross the border to another country to know their culture and customs, we are convinced that it can happen, therefore we present the options that Caribbean Rent a Car  has for you, during the car rental in Cancun:

Caribbean Rent a Car  offers the authorization to cross the South border of Mexico to the countries of Belize and Guatemala. Only if the next indications are followed:

• Crossing to Belice

Caribbean Rent a Car  provides all the necessary documents so you can drive the vehicle in Belize without any charge, the client needs to ask for the document when the leasing contract is made for car rental in Cancun Airport and it will be provided at the same time.

Insurance included in the rental are only valid in Mexico, the client must acquire an insurance that the government of Belize asks for, this insurance must be acquired at the border to be able to drive without any problems.

• Crossing to Guatemala

Caribbean Rent a Car , authorizes through a letter verified by a notary the exit of the vehicle and this is a requirement the government of Guatemala asks for. This document has a cost of 180 USD since the document is provided to Caribbean Rent a Car  and needs to be certified it is necessary to make the next arrangements.

• Monday to Friday rentals before 12:00 pm will be delivered between 24 to 48 horas
• Rentals on Friday after 12:00 pm, Saturday and Sunday, will be delivered the next Tuesday
• Festive days and Mexican holidays, the delivery is subject to availability of the notary, which can vary between 24 to 72 hours.
• If the client needs the letter at the time of taking the car, an additional day of rental will need to be acquired, since the vehicle will be blocked one day before to begin the process.

Caribbean Rent a Car  has subsidiaries on the north border of Mexico but does not authorize crossing the car through the border.

These documents can only be given in, in authorized Caribbean Rent a Car  locations (they cannot be sent through email, since the document has to be shown physically) so the client needs to inform the nearest Caribbean Rent a Car  location to receive it when filling in the leasing contract.

The documents need to be solicited from the Reservations department or Customer Service to settle and pay them.

We not allowed cross boarding to Belize and Guatemala from Merida location.

Our commitment to our customers, is always to provide a service that suits their needs, if for some reason or circumstance it is decided to request they decide to make changes of plans, because we understand that some unforeseen events can happen unexpectedly, therefore we provide you the information to perform the procedures properly:

Caribbean Rent a Car  offers prepaid service online or in our call center, once the reservation is made, the customer can request a cancellation, for which a refund will be applied according to the following terms:

• Any cancellation has a penalty of 10% of the amount of the reservation, up to 72 hours before your pick up.
• Cancellation between 72 & 48 hours before the pick up will be penalized with one day of rent and the respective penalty.
• Cancellation 48 hours before pick up will not be refundable.

PLI (THIRD PARTY DAMAGES)

CDW (COLLISION DAMAGE WAIVER)

SLI (CIVIL RESPONSIBILITY COMPLEMENT)

TP (PARTIAL PROTECTION FOR THEFT)

LDW (LOSS DAMAGE WAIVER 0% DEDUCTIBLE)

PAI (PERSONAL COVERAGE OF MEDICAL EXPENSES)

SRA (ROADSIDE ASSISTANCE)

MDW (Minor Damage Waiver)